These Terms & Conditions outline the requirements and obligations for using the Brent Florist website to purchase flowers and arrange flower delivery throughout Brent and its surrounding areas. By placing an order for flowers or related products on our website, you confirm your acceptance of these Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with these terms, please refrain from using our services.
These Terms & Conditions apply to all customers who access, browse, or make purchases via the Brent Florist website. Our primary service area includes Brent and the neighbouring communities; however, orders may be accepted and fulfilled outside this area at our discretion. All deliveries and transactions are subject to UK law and the specified terms outlined herein.
The Brent Florist online flower delivery process is designed to be convenient and secure for all customers in Brent and nearby locations. Please follow these steps to place your order:
If you notice an error in any information provided during the order process, such as delivery address or flower selection, it is your responsibility to inform us as soon as possible before your order is dispatched. We cannot be held responsible for incorrect deliveries arising from inaccurate information supplied by you.
All flower products and arrangements displayed on the Brent Florist website are subject to availability. Due to the nature of fresh flowers and seasonal changes, we reserve the right to substitute flowers, foliage, or packaging with items of equal or greater value and similar style when necessary. We will always strive to maintain the overall appearance and value of your chosen arrangement, and will inform you of substantial changes when possible.
All prices displayed on the Brent Florist website are in Pounds Sterling (£) and inclusive of applicable UK VAT unless otherwise stated. Delivery charges are clearly displayed at checkout and vary depending on delivery location and urgency.
We accept payment through major credit and debit cards, and other payment methods clearly indicated on our website. Payment must be made in full at the time of ordering to secure your chosen delivery date and product selection.
Your payment information will be processed using a secure third-party payment gateway. Brent Florist does not retain credit card details on its servers, and you are responsible for providing accurate and lawful payment details.
After placing your order, you will receive an email confirmation detailing the items you have purchased and the delivery information provided. Please note that this confirmation does not constitute acceptance of your order but acknowledges its receipt. Acceptance of your order and formation of the contract between you and Brent Florist occurs once we have dispatched your order for delivery.
We endeavour to deliver all flower arrangements on the chosen delivery date, subject to exceptional circumstances beyond our control (such as weather conditions, traffic disruptions, or supplier delays). Deliveries are made within Brent and surrounding areas, and wider regions may be accommodated at our discretion and subject to additional charges.
If the recipient is unavailable at the delivery address, we may leave the order with a neighbour, in a safe place, or attempt redelivery at a later time. In such cases, we will leave a calling card or contact the recipient where appropriate. It is your responsibility to ensure the recipient's availability during the specified delivery period.
We cannot be held liable for failed deliveries resulting from incorrect delivery addresses or lack of recipient presence, despite our reasonable efforts.
If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations made no later than twenty-four (24) hours before the scheduled delivery date will, wherever possible, result in a full refund. Orders cancelled less than twenty-four (24) hours prior to delivery or those that have already been dispatched may not be eligible for a refund, as fresh products and personalised arrangements may have already been prepared for delivery.
We reserve the right to cancel your order if payment has not been received, if the information provided is incomplete or inaccurate, or if we are unable to fulfil the order due to circumstances beyond our control. In such cases, you will be notified, and a full refund will be processed where applicable.
As flowers are perishable items, returns are only accepted where the delivered product is found to be damaged or not as described upon arrival. In such cases, you must notify us within twenty-four (24) hours of delivery, providing photographic evidence where possible. We reserve the right to request the return of the product for investigation.
Upon verification, we will offer a replacement, credit, or refund, depending on the specific circumstances. Refunds will be processed using the same payment method used for the original order.
Your satisfaction is paramount to us. Should you be dissatisfied with your Brent Florist order for any reason, please contact us as soon as possible. We recommend providing clear descriptions and, when appropriate, supporting photographs to help us address your concerns promptly and effectively.
All complaints must be submitted within forty-eight (48) hours of delivery. We will investigate all complaints and do our utmost to resolve them in line with our commitment to quality and customer care.
All content on the Brent Florist website, including text, images, logos, and design, is the intellectual property of Brent Florist or its partners and may not be copied, reproduced, or used for any purpose without prior written consent. Any unauthorised use may result in legal action.
To the maximum extent permitted by law, Brent Florist excludes all liability for loss or damage (direct, indirect, or consequential) arising from the use of our website, ordering process, or delivery services, except where such loss or damage is caused by our negligence or breach of these Terms & Conditions.
We do not accept liability for delays, non-delivery, or improper delivery due to incorrect information provided by customers, force majeure events, or factors beyond our reasonable control. Our total liability in respect of any order placed via the website, whether in contract, tort, or otherwise, shall be limited to the value of the order placed.
By placing an order with Brent Florist, you provide personal data necessary for performing the contract, including name, address, contact details, and payment information. We are committed to protecting your privacy and ensuring all data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for further details.
Brent Florist shall not be responsible for any failure to perform, or delay in performing, any of our obligations under these Terms & Conditions caused by events outside our reasonable control, including but not limited to acts of nature, war, terrorism, strikes, floods, fire, or restrictions imposed by governmental authorities.
We reserve the right to amend these Terms & Conditions at any time. Any changes will become effective immediately upon publication on our website. Your continued use of the website and services after any such amendment will constitute your agreement to be bound by the updated Terms & Conditions. We recommend reviewing this page regularly.
If any provision of these Terms & Conditions is found to be invalid or unenforceable by a competent authority, that provision will be deemed severed and the remainder will continue in full force and effect.
These Terms & Conditions and any contract formed between Brent Florist and you for online flower delivery and related services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising from these Terms, your use of our website, or the provision of products and services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Brent Florist is proud to offer online flower delivery to customers located throughout Brent and the wider surrounding areas. These Terms & Conditions apply to all such orders, regardless of recipient address within this service region. We continually strive to ensure a high standard of care, efficiency, and product quality for every order fulfilled.
If you have any questions regarding these Terms & Conditions, your order, or our flower delivery service in Brent and surrounding locations, please consult our website for up-to-date information or get in touch using the contact form provided. We are always happy to assist.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Brent, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Brent.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
